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Store Policy
For the attention of individuals whose personal information may be collected by this organization
General
This Privacy Policy applies to all of the products, services and websites offered by CNC Market also as cncmarket.com.au A.B.N.
CNC Market respects your privacy and are committed to handling your personal information in accordance with the National Privacy Principles (“NPP”) and the Privacy Act 1988 (Cth) (the “Act”).
This privacy policy explains how we manage the personal information we collect about you. Please read this privacy policy before using the site or submitting any personal information. By using this website (the “Site”), you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted on the Site and changes will only apply to activities and
information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the Site to make sure that you understand how any personal information you provide will be used. Your continued use of this Site indicates your acceptance of the privacy policy in place at this time.
Note: the privacy practices set forth in this privacy policy are for the Site only. If you link to other websites, please review the privacy policies posted at those websites.
Purpose of the Policy
CNC Market its obligations under the Act and the NPP seriously. CNC Market will take all reasonable steps to comply with the Act and the NPP to safeguard and protect the privacy of the information that we hold. This policy sets out how we intend to do so.
Collection, use and disclosure of your personal information
CNC Market collects, uses, and discloses personal information in accordance with the Collection Statement.
Access to your personal information
CNC Market will provide access to the personal information that we hold about you in accordance with our Access Policy.
Complaints
Complaints will be handled under our Privacy Complaints Policy.
Security of your personal information
We will take all reasonable steps to protect the security of the personal information that we hold. This includes taking appropriate measures to protect electronic materials and materials stored and generated in hard copy. We also take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered on the Site. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Through the use of cookies, we are able to:
• recognise your browser each time it visits the Site
• track which pages you visit whilst at the Site
In addition, we may use third party advertisers to place advertisements on the Site. These third-party advertisers may use cookies and other technologies to, among other things, enable such third party advertisers to record which advertisements your browser has seen and which site pages you have been viewing when the advertisement was delivered. You should make your own inquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of such third parties.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails, SMS, and newsletters from this site allow you to opt-out of further mailings.
Privacy Contact Information
You may gain access to your personal information, make a complaint about a breach of your privacy rights, or make inquiries about the collection or use of your personal information by contacting the CNC Market company privacy manager:
Telephone: 0455
E-mail: cnconlinemarket@gmail.com
ABN:57 740 117 298
1.Shipping & Delivery
A delivery is interpreted as an attempted delivery by us. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. Deliveries will be left if no-one home unless otherwise specifically stated on your order.
You are responsible for making sure goods are signed for on delivery. If a secure place cannot be found for the goods they will be taken back to the depot and you will be required to collect the goods yourself. If redelivery is attempted you will be charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered. Please contact us to make alternative delivery arrangements.
2.Privacy & Security
We regard your privacy as an important part of our relationship with you, our customer. Your personal details are treated as confidential and will never be shared or sold to any third party or organization. We no longer personally handle your Credit Card details at any point, this information is encrypted and lodged on the Stripe Payment Gateway.
When you Register to use our Shopping system you must first complete the registration form and create a username and password. During registration, you are required to give your personal contact information (such as name and Email address etc). We use this information to contact you regarding your order and to ship your parcel.
Storage of Your Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our website, this information is encrypted using secure socket layer technology (SSL).
Legal Statement
We reserve the right to disclose your personal information as required by law and if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Business.
3.Return Policy
Due to the nature of most of our products, we regret we cannot accept the return of goods. As we cannot ensure that fragrances and perishable products have not been opened, these are not returnable. Faulty goods are replaced as per Australian Consumer Law. No goods will be accepted for refund or replacement without prior communication. Goods must be received in the original condition in which they shipped – this means they must be re-packed using the packaging materials supplied originally. There is a restocking fee applies.
There is NO return of any fragrances or essential oils due to the nature of the product whether these have been opened or unopened.
4.Place Order
Online Shop
The product items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. We will process your order once you have registered and we have received your payment details. An e-mail confirmation of our acceptance of the order will be forwarded to you.
To cancel an order, please send an email detailing the transaction to cs@hwagaemarket.com.au If the order has not been shipped, the order will immediately be canceled with no penalty.
The prices quoted are in Australian dollars (AUD) and are fully inclusive of government taxes (GST). Prices are for internet orders only and are subject to change at any time without notification. We do not offer rain checks on out of stock items.
Offline Shop
Local customers are able to purchase and collect their orders in the offline shops.
5.Payment
PAYMENT OPTIONS
CREDIT CARD
We accept either Visa or Mastercard. If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.
We do not record your Credit Card details on our site. Secure Credit Card payments are managed by “Braintree”, a subsidiary of PayPal.
However, if you wish to send these details separately, FOR YOUR SECURITY DO NOT SEND CREDIT CARD DETAILS VIA EMAIL. We request this be done as soon as possible after placing your order to expedite shipment. We will link your order to your Credit Card details and then process it. Credit Card Details and Declined Cards: We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details. Cards being declined are often due to to customers accidentally entering the incorrect expiry. We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.
6.Copyright
All copyrights trademarks and other intellectual property rights in the design, layout, wording, and concepts of this web-site are reserved to Jessica Market. Any copying of the design, layout, wording, concepts, or other unauthorized use will infringe our rights. Trademarks, copyrights, brand names, products, and company names related to the products appearing on this website are the property of their respective owners.
Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law.